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Guest Service Ambassadors Cut Patient Walkout Rates in EDs

February 28, 2025, 10:31 am

Source link : https://newshealth.biz/health-news/guest-service-ambassadors-cut-patient-walkout-rates-in-eds/

TOPLINE: The inclusion of guest service ambassadors (GSAs) in an emergency department (ED) reduced the rate of patients leaving without being seen, with greater benefits observed among patients from Black, Indigenous, and other non-White racial groups. METHODOLOGY: This study investigated the impact of including GSAs, who serve in nonclinical staff roles, in an academic ED […]

Author : News Health

Publish date : 2025-02-28 08:59:06

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Guest Service Ambassadors Cut Patient Walkout Rates in EDs

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