The Public Utilities Commission of Nevada (PUCN) has formally accused NV Energy of improperly charging over 6,500 customers, resulting in excess billing exceeding $17 million. These claims involve both residential and commercial consumers statewide, with the commission pinpointing errors linked to outdated rate applications and faulty meter readings.This situation raises meaningful questions about the accuracy and fairness of NV Energy’s billing procedures.

PUCN is calling for a complete audit and swift corrective measures to ensure that all impacted customers receive appropriate refunds. Key details from the commission’s findings include:

  • Over 6,500 customers affected across various Nevada counties.
  • Billing mistakes primarily due to the continued use of obsolete rate schedules.
  • Recommendations for stronger regulatory oversight and compliance enforcement on NV Energy.
Customer Category Number of Customers Approximate Overcharge Amount
Residential 4,200 $9 Million+
Commercial 2,300 $8 Million+