Source link : https://tech365.info/salesforce-simply-unveiled-ai-digital-teammates-in-slack-they-usuallyre-coming-for-microsoft-copilot/
Salesforce is introducing a brand new strategy to office AI that strikes past general-purpose assistants towards specialised “digital teammates” that function immediately inside Slack conversations, the corporate introduced Monday.
The brand new product, referred to as Agentforce in Slack, permits firms to construct and deploy a number of task-specific AI brokers that may search throughout office conversations, entry firm information, and carry out actions inside the messaging platform the place many workers already spend their workday.
“Similar to how employees with specialized skills and knowledge collaborate to solve problems, our customers need AI agents that collaborate to solve problems for both their own customers and their employees,” mentioned Rob Seaman, Chief Product Officer of Slack at Salesforce, in an unique interview with VentureBeat.
The launch represents a major shift in enterprise AI technique. Whereas most firms started their AI journeys with broad “do-everything” assistants, many organizations discovered these generalists struggled with advanced or specialised duties. Salesforce’s transfer indicators an rising consensus that purpose-built AI could ship extra dependable outcomes than jack-of-all-trades approaches.
“Conventional AI assistants are limited to having conversations — such as the customer service chatbots you might find online,” defined John Kucera, SVP of Salesforce AI in an interview with VentureBeat. “However, with…
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Author : tech365
Publish date : 2025-05-19 14:16:00
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