Source link : https://news7.asia/technology/revolutionizing-customer-service-how-agentic-ai-will-shape-asia-by-2028/
Agentic AI: A Catalyst for Transforming Customer Service in Asia by 2028
As technological advancements continue to accelerate, a revolutionary form of artificial intelligence known as agentic AI is set to reshape customer service throughout Asia by the year 2028. Unlike conventional AI systems that merely respond to inquiries,agentic AI can autonomously make decisions and execute intricate tasks,significantly elevating the quality of customer interactions. Experts in the field anticipate that this innovative technology will not only enhance operational efficiency and customer satisfaction but also fundamentally change business practices across the region.With Asian markets rapidly embracing digital solutions, investments in agentic AI are expected to soar, heralding a meaningful shift in how businesses connect with their clientele. This article examines the implications of agentic AI for future customer service dynamics in Asia, highlighting potential advantages, challenges, and its projected evolution over the next five years.
The Emergence of Agentic AI as a Transformative Force in Customer Service
The introduction of agentic AI technologies is revolutionizing how businesses manage customer service across Asia. This conversion signifies a departure from traditional reliance on human agents for addressing diverse consumer needs. Characterized by self-reliant decision-making abilities,these advanced systems enable real-time interactions with customers,ensuring prompt…
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Author : Atticus Reed
Publish date : 2025-06-20 22:46:00
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