Source link : https://news7.asia/travel/how-airasia-moves-ceo-is-transforming-travel-through-ai-and-inspired-exploration/
AirAsia MOVE CEO shares insights on AI integration, inspiration-led discovery, and the future of travel technology in an exclusive Skift interview. As the travel industry rapidly evolves, AirAsia MOVE is positioning itself at the forefront by leveraging artificial intelligence to enhance customer experience and redefine how travelers explore new destinations. This article delves into the CEO’s vision for the intersection of technology and inspiration, offering a glimpse into the next wave of innovation shaping the journey ahead.
AirAsia MOVE CEO Discusses Transformative Role of AI in Enhancing Passenger Experience
The CEO of AirAsia MOVE shed light on how artificial intelligence is revolutionizing the travel landscape by offering a more personalized and seamless passenger journey. Leveraging AI technologies allows AirAsia to anticipate traveler needs through data-driven insights, enabling dynamic pricing models, customized in-flight services, and intuitive travel recommendations. This shift not only enhances convenience but also elevates overall customer satisfaction, turning traditional booking and travel processes into an experience driven by inspiration and discovery.
Key AI-powered advancements highlighted include:
- Real-time sentiment analysis to respond proactively to passenger feedback
- Smart itinerary planners that adapt to user preferences and changing circumstances
- Automated customer support via chatbots ensuring 24/7 assistance
The…
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Author : Ethan Riley
Publish date : 2025-07-13 11:15:00
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