CBS News has reimagined the ombudsman position by appointing an individual whose expertise extends well beyond conventional journalism. This new ombudsman brings a rich background in digital ethics, data privacy, and media literacy—fields increasingly vital in today’s media habitat. Unlike previous ombudsmen who primarily addressed viewer grievances and internal editorial accountability, the current appointee focuses on pioneering innovative methods to manage the complex relationship between emerging technologies and news reporting. This shift underscores CBS News’ dedication to evolving its editorial oversight in response to the fast-paced digital transformation of media.

The role now prioritizes active audience engagement and transparency through initiatives such as:

• Implementing real-time audience feedback systems to continuously measure public trust and sentiment.
• Tracking and addressing ethical dilemmas arising from the use of artificial intelligence in journalism.
• Partnering with technology teams to safeguard content authenticity across all digital platforms.

This expanded mandate positions the ombudsman as a vital connector—not only between the newsroom and its viewers but also between journalistic principles and the realities of modern technology.