Source link : https://tech365.info/zendesk-launches-new-ai-capabilities-for-the-decision-platform-creating-the-last-word-service-expertise-for-all/
Offered by Zendesk
Zendesk powers almost 5 billion resolutions yearly for over 100,000 clients world wide, with about 20,000 of its clients (and rising) utilizing its AI providers. Zendesk is poised to generate about $200 million in AI-related income this yr, double than a few of its largest opponents, whereas investing $400 million {dollars} in R&D. A lot of that analysis is targeted on upgrading the Zendesk Decision Platform, a whole AI-first answer for customer support, worker service, and speak to middle groups, introduced at Relate this previous March.
Throughout AI Summit, Chief Govt Officer Tom Eggemeier, together with members of the Zendesk workforce, took to the stage to announce a number of main developments, together with voice AI brokers, video calling, and display sharing for Zendesk Contact Heart, and improved IT asset administration, in addition to the introduction of next-generation analytics, within the wake of its acquisition of HyperArc.
“We have built the only platform that is purpose-built for service and purpose-built for AI,” Eggemeier mentioned. “That focus is why we lead in AI for all types of service. And it is why we can deliver what no one else can for every service need you have in your organization.”
New capabilities throughout use instances and firms
At its core, the Decision Platform powers autonomous AI brokers that clear up complicated points in actual time, leveraging main LLMs like GPT-5, developed in collaboration with OpenAI, and…
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Author : tech365
Publish date : 2025-10-12 18:34:00
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